Exchange & Returns

1. How do I place an order? 

Browse our collection, select your preferred size, and complete checkout on our 
website. Once your order is confirmed, you’ll receive an email with your order 
summary and order ID. If you’d like assistance with sizing or styling before 
purchasing, our team is happy to help. 

2. What payment methods do you accept? 

We accept the payment methods displayed at checkout. Cash on Delivery may be 
available for eligible orders. Any applicable confirmation or advance payment 
requirements will be communicated before you place your order. 

3. Can I modify or cancel my order after placing it? 

If you need to change your size, delivery address, or order details, contact us within 
24 hours of placing your order. We’ll do our best to accommodate your request before 
processing or production begins. Changes or cancellations cannot be guaranteed 
once your order has entered production or been dispatched. 

4. Will I receive an order confirmation? 

Yes. Once your order is confirmed, you’ll receive an email containing your order 
summary, order ID, and purchase details. If you don’t receive a confirmation email, 
please check your spam folder or contact orders@labelledrebel.com. 

5. Can I order a sold-out item? 

Some sold-out pieces may be restocked depending on fabric, embellishment 
availability, and production capacity. Contact orders@labelledrebel.com with the 
product name and size you’re interested in, and we’ll let you know whether a restock 
or made-to-order option is available.

1. Do you offer international shipping? 

We offer international shipping to eligible destinations. Availability and shipping charges 
and delivery timelines depend on your location and will be displayed or 
communicated during the ordering process. International orders may be subject to 
customs duties and taxes, which are generally the customer’s responsibility unless 
otherwise stated. 

2. How long will it take for my order to arrive? 

We begin processing orders within 2 business days of purchase. Domestic delivery 
typically takes 5–7 business days after dispatch. Made-to-order pieces may require 
additional production time, and international delivery timelines vary by destination. 
Your estimated timeline will be communicated if additional production time is 
required. 

3. How can I track my order? 

Once your order is dispatched, you’ll receive a shipping confirmation email with 
tracking details. For assistance, contact orders@labelledrebel.com with your order ID. 

4. Which customs or duty charges should I expect for my country? 

Customs duties, import taxes, and other charges are determined by the destination 
country’s authorities and are generally not included in the product price. We 
recommend checking with your local customs authority for an estimate before placing 
an international order. 

5. What packaging can I expect when my order arrives? 
Every piece is packaged with care in Labelled Rebel packaging, designed to protect 
the garment and its handcrafted details during transit. 

6. What if my order is delayed? 

Delivery estimates may be affected by courier operations, customs clearance, weather 
conditions, or other unforeseen circumstances. If your order appears delayed, contact 
orders@labelledrebel.com with your order ID, and we’ll help you check its status. 

7. Will I have to pay additional shipping charges? 

Shipping charges, where applicable, are calculated at checkout based on your 
location and available shipping method. For international orders, customs duties and 
import taxes may be charged separately by the destination country

1. Can I return or exchange my order? 

Yes. Return and exchange requests must be submitted within 7 days of delivery. Items 
must be unworn, unused, unwashed, and in their original condition, with all original 
tags and packaging intact. Custom, personalized, and made-to-order pieces are not 
eligible for returns or exchanges for change of mind, subject to applicable consumer 
rights and exceptions for defective or incorrectly supplied items. 

2. How do I initiate a return? 

Email orders@labelledrebel.com within 7 days of delivery with your order ID, the item 
you wish to return, and the reason for your request. Once approved, we’ll arrange a 
courier pickup within 2 business days, subject to courier availability. 

3. Do you offer refunds or only exchanges? 

We offer refunds and exchanges, subject to eligibility and product availability. 
Approved refunds are processed to the original payment method within 7 business 
days after the returned item passes inspection. 

4. Is store credit available instead of a refund? 
Our standard return process offers refunds or exchanges rather than store credit. If 
an exchange is unavailable, we’ll discuss the available refund options with you. 

5. What happens if my item arrives damaged or defective? 
Please contact orders@labelledrebel.com as soon as possible with your order ID and 
clear photographs of the issue. Once reviewed and confirmed, we’ll arrange an 
appropriate replacement, exchange, or refund in accordance with applicable law. 

6. What if my exchange item is out of stock? 
If your requested size or piece is unavailable, we’ll contact you to discuss available 
alternatives or a refund, as applicable. 

7. Can I return a made-to-order or customized piece? 
Custom, personalized, and made-to-order pieces are not eligible for returns or 
exchanges for change of mind. This restriction does not remove any rights or 
remedies you may have under applicable law for defective, damaged, or incorrectly 
supplied items. 

8. Who pays for return shipping? 
Return pickup arrangements and any applicable charges will be communicated when 
your request is approved. Where a return is due to a confirmed defect or an error on 
our part, we will arrange an appropriate resolution in accordance with applicable law.

1. How do I know which size to choose? 

Refer to the Size Guide on each product page for measurements and fit information. If 
you’re unsure between sizes or need personalized fit advice, contact our team before 
placing your order. 

2. Are your products handcrafted? 

Our garments feature hand embroidery and artisanal embellishments, including 
intricate resham embroidery, hand-placed African beads, and cutdana. Each piece is 
brought to life by skilled artisans, and subtle variations in stitching, placement, and 
texture are a natural part of the handcrafted process. 

3. Do you restock sold-out items, and can I join a waitlist? 

Select pieces may be restocked depending on fabric, embellishment availability, and 
production capacity. Contact orders@labelledrebel.com with the product name and 
size you’d like, and we’ll let you know whether a restock or waitlist is available. 

4. Are the colors shown on the website accurate? 
We make every effort to represent our products as accurately as possible. However, 
colors may appear slightly different depending on lighting, photography, and your 
screen settings. 

5. Are all pieces available in every size? 

Availability varies by product and collection. Please refer to the size options displayed 
on each product page. If your size is unavailable, contact us to enquire about a 
possible restock or made-to-order option.

1. Are Labelled Rebel pieces produced in limited quantities? 

Our collections are produced in limited quantities or small batches, depending on the 
design and production requirements. Some pieces may be restocked, while others 
may not return in the same form. 

2. Do you offer made-to-order or pre-order pieces? 

Select pieces may be available on a made-to-order or pre-order basis. Production 
timelines vary depending on the design, fabric availability, and complexity of the 
embroidery and embellishment. An estimated timeline will be communicated before or 
at the time of order confirmation. 

3. Can I request changes to an existing design? 

Design modifications may be possible for select pieces, depending on the garment, 
materials, and stage of production. Please contact us at orders@labelledrebel.com 
before placing your order so we can confirm feasibility, pricing, and the estimated 
timeline. 

4. Are customized or made-to-order pieces refundable? 

Custom, personalized, and made-to-order pieces are not eligible for returns or 
exchanges due to a change of mind or preference. This does not affect applicable 
consumer rights or remedies for defective, damaged, or incorrectly supplied items. 

1. What makes Labelled Rebel’s craftsmanship different? 

Our garments feature intricate hand embroidery and artisanal embellishments, from 
traditional embroidery and hand-placed African beads to delicate cutdana work. 
Select pieces are adorned with authentic Swarovski® crystals, adding another 
dimension to our signature aesthetic. Each detail is brought to life by skilled artisans, 
with handwork at the heart of our design philosophy. For us, craftsmanship is not an 
afterthought; it is an integral part of who we are. 

2. How does Labelled Rebel approach sustainability? 

We work in small batches rather than mass production, allowing us to take a more 
considered approach to production and craftsmanship. Small-batch production helps 
us manage inventory more thoughtfully and reduce unnecessary excess, while our 
emphasis on detailed handwork encourages a more intentional approach to creating 
each piece. 

3. Why do handcrafted pieces have slight variations? 

Hand embroidery is an artisanal process. Small variations in stitching, placement, and 
texture may occur from one piece to another. These variations are a natural 
characteristic of handcrafted work and contribute to the individuality of each garment. 

4. Are all Labelled Rebel pieces made to order? 

No. Some pieces are available for immediate processing, while select garments are 
made to order or produced in limited batches. Availability and estimated production 
timelines are communicated on the relevant product page or at the time of order. 

5. What materials and embellishments do you use? 

Depending on the design, our garments may feature carefully selected, high-quality 
materials and embellishments, including resham embroidery, beads, cutdana, 
crystals, and other artisanal details. Please refer to the individual product description 
for specific information about the materials and embellishments used in each piece.

Please note: Where a care card is provided with your order, please follow the care 
instructions specified on the card, as these are tailored to the specific garment and its 
materials. 

1. How should I wash my hand-embroidered piece? 

The appropriate cleaning method depends on the fabric, embroidery, and 
embellishments used in your garment. As a general rule, avoid machine washing 
unless specifically permitted. Delicate or heavily embellished pieces may require 
professional cleaning. 

2. Can I use bleach or harsh detergents? 

We recommend avoiding bleach and harsh cleaning agents, as they may affect the 
fabric, embroidery threads, and embellishments.  

3. How should I dry my garment? 

Where appropriate, allow your garment to air-dry naturally, away from direct sunlight. 
Avoid wringing, twisting, or applying excessive pressure, as this may distort the 
fabric or damage delicate embroidery and embellishments.  

4. Can I iron or steam my embroidered piece? 

Avoid applying direct heat or pressure to embroidery, crystals, beads, and other 
embellishments.  

5. Is it safe to dry clean my garment? 

Dry cleaning is not suitable for every fabric or embellishment. The recommended 
cleaning method depends on the construction and materials used in your garment. If 
you are unsure, contact us before cleaning your garment. For delicate or heavily 
embellished pieces, professional garment care is recommended.  

6. How should I store my garment? 

Store your garment in a clean, dry place, away from direct sunlight and moisture. 
Avoid placing heavy items on top of embellished pieces, as pressure may affect the 
embroidery or embellishments. Structured garments may be stored on suitable 
hangers, while delicate pieces should be protected from excessive friction or 
pressure. 

7. How should I care for beads, crystals, and other embellishments? 

Handle embellished areas gently and avoid excessive friction, pressure, or direct 
heat. Do not pull at loose threads or embellishments. If you notice a loose or damaged 
detail, contact us for guidance before attempting a repair. 

8. Why do handcrafted pieces require special care? 

Hand embroidery and embellishments are delicate artisanal details that can be 
affected by friction, heat, moisture, and improper cleaning. Thoughtful handling, 
appropriate cleaning, and proper storage can help preserve the craftsmanship and 
appearance of your Labelled Rebel piece over time.

1. How can I contact Labelled Rebel? 

For orders, returns, exchanges, and customization, email orders@labelledrebel.com. 
For general customer support, contact support@labelledrebel.com. 
For collaborations and press inquiries, write to info@labelledrebel.com. 

2. What should I include when contacting customer support? 

For order-related queries, please include your order ID, the product name, and a brief 
description of your concern. 
For sizing, customization, or bespoke inquiries, include the product name, your 
requirements, and any relevant measurements. 

3. How can I enquire about a collaboration? 

For collaborations, partnerships, or press inquiries, contact info@labelledrebel.com 
with a brief introduction and details of your proposal. 

4. Can I contact you for styling advice before placing an order? 

Yes. If you need help choosing a size, understanding the fit, or selecting a piece, 
contact our customer support team at support@labelledrebel.com. 
For quick answers, you can also browse the relevant FAQ categories.