Return and Replacement Policy

Return, Replacement, and Cancellation Policy

At Labelled Rebel, we take immense pride in the craftsmanship and uniqueness of each piece, tailored specifically upon order placement. We are committed to ensuring your satisfaction and offer the following policies to address any concerns.

Returns:

Eligibility: We accept returns within 7 days of delivery for items that are unworn, unwashed, and in their original condition with tags attached. Returns are not accepted for custom orders or personalised items.

Conditions: Returns are not accepted for change of mind. Returns will only be processed for items that meet our return conditions.

Replacements:

Sizing Issues: If you encounter sizing problems with your order, please contact our customer support team within 48 hours of receiving the product. We'll assist you in replacing the item with the correct size, subject to availability.

Defective Products: In the rare event that you receive a defective item, contact our customer support team within 24 hours of receiving the product. We will assess the issue and, if validated, gladly replace the defective item.

Cancellation Policy:

Order Cancellations: Orders can be canceled within 24 hours of purchase. Once the embroidery process has commenced, cancellations cannot be accommodated due to the personalized nature of our products.

Return Process:

1. Initiate Return: Contact our customer support at info@labelledrebel.com within 7 days of delivery to initiate the return process.

2. Return Authorization: You will receive a return authorization and detailed instructions on how to send back your items.

3. Shipping: Pack the items securely and send them to the provided address. We recommend using a trackable shipping method. Return shipping costs will be the responsibility of the customer unless the return is due to a defect or error on our part.

4. Inspection and Refund: Once we receive and inspect your return, we will process your refund to the original payment method within 10 days. Refunds will be processed only for eligible items that meet our return conditions.

Quality Guarantee:

If you receive a defective item or an incorrect order, please contact our customer support team immediately. We will work with you to resolve the issue promptly and to your satisfaction.

Contact Us:

For any inquiries or concerns regarding your order or our policies, please reach out to our customer support team at info@labelledrebel.com

Thank you for shopping with Labelled Rebel and for your understanding and cooperation.

Frequently Asked Questions

Orders & Payments

  1. How do I place an order?

You can place an order directly through our website. Once confirmed, you’ll receive a detailed email with your order summary.

2. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and bank transfers. For COD orders, payment details will be required for returns.

  1. Can I modify or cancel my order after placing it?
  2. Orders are processed quickly, but if you need to make changes, contact us within 24 hours of placing your order.

Shipping & Delivery

  1. Do you offer international shipping?

Yes, we ship worldwide. International orders may be subject to customs duties and taxes, which are the customer’s responsibility.

2. How long will it take for my order to arrive?

Orders are processed within 2 business days and received in 7 days. Delivery times vary by location and shipping method. A tracking number will be provided upon dispatch. 

Returns & Exchanges

  1. Can I return or exchange my order?

We accept returns within 10 days of delivery, provided the item is unworn, in pristine condition, and includes all original packaging. Custom pieces are non-returnable.

2. How do I initiate a return?

Submit a return request through via email. Once approved, we’ll arrange a courier pickup within 2 business days.

3. Do you offer refunds or only exchanges?

Refunds are processed within 7 business days to the original payment method. Exchanges are subject to availability.

Product & Sizing

  1. How do I know which size to choose?

Refer to our Size Guide on product page for precise measurements and fit descriptions. For personalized assistance, contact our team.

2. Are your products handcrafted?

Yes, our pieces are designed with meticulous attention to detail, featuring hand embroidery and premium craftsmanship. Each item is unique.

Luxury & Customization

  1. Are Labelled Rebel designs exclusive?

Yes, each collection is released in limited quantities to maintain exclusivity.

Sustainability & Craftsmanship

Sustainability & Craftsmanship

1. Is Labelled Rebel a sustainable brand?

Yes, sustainability is a core part of our ethos. We prioritize responsibly sourced materials, ethical craftsmanship, and limited production to reduce waste.

2. What makes your garments sustainable?

Our designs are crafted using high-quality, long-lasting fabrics with hand embroidery that honors artisanal traditions. We focus on small-batch production to ensure minimal environmental impact.

3. Do you use ethical manufacturing practices?

Absolutely. We collaborate with skilled artisans and ethical production partners who ensure fair wages and working conditions.